Terms and Conditions

Terms & Conditions

1 - Adult classes and courses

2 - Gift aid

3 - Use of website


1          Adult classes and courses

By booking a place on an adult class or course with Northern Print, you are agreeing to the following terms and conditions.

1.1       Cancellations, transfers and refunds

The Cancellation Policy is effective from the date of the first session for any course.

6 week courses cannot be refunded once started.

It is your responsibility to check the booking confirmation issued to you and that this is for your selected class or course and the correct date. You are entirely responsible for entering your details correctly on the online booking form. 

If booking a class or course for a third party, you must provide their name and contact details and have permission to do so. You remain liable for the booking and would be responsible for any cancellation. If you have purchased the course as a gift and want to keep it as a surprise, please let us know so we do not contact the recipient in advance.

If you are unable to attend a class or course, you may cancel your booking with 7 days’ notice by email to enquiry@northernprint.org.uk or telephoning 0191 261 7000. Cancellations with 7 days’ notice are eligible for a full refund less £2.50 booking charge per person / per course.

Any cancellation for any reason within 7 days of the class or course will not be eligible for any refund.

However, you may transfer your place to a friend or family member so long as they meet the criteria to take part in the course (e.g., if we state experience is necessary you must transfer the place to a person with the skills to take part). If transferring your place to another person you must notify Northern Print giving the name and contact details of the person attending. You remain liable for the booking and would be responsible for any cancellation.

If Northern Print has to cancel a class or course due to insufficient numbers, we will give you at least 7 days’ notice and provide a full refund.

Where we have to cancel a class or course due to unforeseen circumstances we will aim to give as much notice as possible but cannot guarantee this. In this instance we will provide a full refund.

Please be aware that should we have to cancel a class or course we cannot cover any associated travel or accommodation costs.

All refunds will be made via the original payment method, normally within a 10-day period.

We reserve the right to amend aspects of a class or course from the advertised description. For example, we may provide an alternative tutor to the one advertised.

Prices are available for entire courses only – there are no reductions for attending only part of a course. However, if you are unable to attend a session as part of a course, we will make reasonable adjustments to ensure that you are able to make up any lost learning to allow you to complete the course.

1.2       Access needs and allergies

If you have any access needs or allergies, please make us aware of this before attending so that reasonable adjustments can be made where required. Tutors are keen to support all access needs including physical disabilities, accommodating support workers and carers, memory-problems or neurodivergence. We will treat this information with respect in line with our privacy policy (GDPR). If you would like more information about this and to discuss any specific needs before booking, please contact Northern Print.

1.3 During your class

All classes participants are required to be over 18 years of age. Please contact Northern Print for safeguarding information for 16–18-year-olds and discuss whether we would be able to accommodate 16–18-year-old within the class. We can also send you information about our learning programme for children and young people

All class and course participants are expected to contribute to a positive learning environment and be respectful of other learners needs.

If you have any concerns, please speak to your tutor during your course who can help to address these on the day. Please note some of our tutors are freelance artists rather than members of Northern Print staff so your concern may have to be passed on to a member of the Northern Print staff team if you tutor is unable to resolve the issue.

Where your conduct is unacceptable (in Northern Print’s reasonable opinion), we reserve the right to request that you leave the course or class. No refund of fees will be made.

We sometimes take photographs of classes that may be used by Northern Print for documentation and publicity purposes. If you prefer not to be photographed, please let us know. We know that people often want to document and share their photographs - please check with your tutor in advance if you would like to take photographs during the class.

Northern Print will not be responsible for loss or damage to your personal property whilst attending a class or course.

1.4       Feedback

We undertake regular evaluation on all our activities, and you are welcome to feedback to Northern Pint about your experience. You will also receive a link to an online survey, this is linked to our funding from Arts Council England, and we encourage participants to complete. If you have a complaint about your experience, please contact enquiry@northernprint.org.uk.


2. Gift Aid Donations

2.1. By making a Gift Aid donation to Northern Print you agree to these terms and conditions. Gift Aid is a government scheme that allows us to reclaim tax on donations made by UK taxpayers. Gift Aid may be donated on:

  • Membership fees (except when bought for someone else) and a signed gift aid declaration has been completed.
  • Tips from customers where they are identified as having signed a gift aid declaration held by Northern Print
  • Proceeds from some items in the shop/gallery that have been donated to Northern Print, e.g. 20X20 prints.

2.1. To participate in the Gift Aid scheme, you must be a UK taxpayer and understand that it is your responsibility to pay an amount of income tax or capital gains tax at least equal to the tax we reclaim on your donation.


3.1. Your donation must be your own money, and you should not receive any goods or services in return for your donation. If you receive any benefit, it may affect the eligibility for Gift Aid on your donation.

Gift Aid Declaration

4.1. By making a Gift Aid donation, you confirm that you have read and understood these terms and conditions and that you want Northern Print to claim Gift Aid on your donation.

Tax Reclaim

5.1. We will claim 25p on every £1 you donate, provided that you meet the eligibility criteria and you have paid enough income tax or capital gains tax in the tax year in which your donation is made.

Contact Information

6.1. If your circumstances change, and you no longer pay sufficient tax on your income or capital gains, it is your responsibility to notify us.


7.1. If you wish to cancel your Gift Aid declaration, you can do so at any time by notifying us in writing or by sending an email to enquiry@northernprintorg.uk


8.1 Northern Print will maintain records of Gift Aid declarations and tax reclaims in accordance with HM Revenue & Customs (HMRC) guidelines.

Data Protection

9.1. Your personal information will be handled in accordance with our Privacy Policy.

Changes to Terms

10.1. Northern Print reserves the right to change these terms and conditions from time to time. Any changes will be effective from the date they are posted on our website.

Contact Information

11.1. If you have any questions or concerns regarding Gift Aid or these terms and conditions, please contact us at enquiry@northernprint.org.uk or telephone 0191 261 7000.

By making a Gift Aid donation to Northern Print you acknowledge that you have read, understood, and agreed to these terms and conditions.

3. Use of website (northernprint.org.uk)

This website is operated by Northern Print Studio, a company re. Throughout the site, the terms “we”, “us” and “our” refer to Northern Print Studio. Northern Print Studio offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

3.1       Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

3.2       General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3.3       Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

3.4       Modifications to the services and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

3.5       Products or services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

3.6       Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

3.7       Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

3.8       Third party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

3.9       User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

3.10     Personal information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

3.11     Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

3.12     Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

3.13     Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Northern Print Studio, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

3.14     Indemnification

You agree to indemnify, defend and hold harmless Northern Print Studio and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

3.15     Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

3.16     Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

3.17     Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

3.18     Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

3.19     Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact information

Northern Print Ltd
Stepney Bank, Ouseburn, Newcastle upon Tyne, NE1 2NP


Telephone: 0191 261 7000